Shipping and Return Policy
How quickly do you ship?
The Museum of Northern Arizona’s Museum Shop will typically ship your order within two to three business days. If there is a delay, we will let you know ahead of time. All items are shipped insured.
How do we ship?
We use USPS/USPS Express for all national and international packages.
Oversized items (including some Katsina dolls, pottery and paintings) will be shipped via UPS. If FedEx is an option for you, please email us with your request.
How do we calculate shipping?
Shipping is calculated for you via the web site. Once you have entered your shipping address, the shopping cart will calculate the cost of the shipping.
How do we calculate shipping costs to customers outside the US?
We are able to ship internationally and we use USPS online. When you place an order with an international shipping address, the cost of shipping will appear after you have entered you Shipping Address. Please be aware that the shipping price does not include insurance. Due to each country having limits on insurance, the shipping expenses will vary. We will contact you with the corrected amount before shipping your item.
How do I return an item?
Only items purchased from our physical location or online store may be returned within 14 days of purchase with receipt. Store credit will be issued for returns 14-30 days after purchase with receipt. No returns/exchanges on sale items or shipping/handling charges. CDs and DVDs may only be returned if in their original unopened packaging, unless the item(s) are defective.
To return an item(s), please follow five easy steps:
- Place the item(s) (in the condition in which it was received) in its original packaging.
- Place packaged item(s) in the shipping box.
- Please specify the reason for the return on the original receipt.
- Indicate whether you are requesting a refund, replacement, or exchange.
- Ship the package to the address below:
Return Address:
Museum of Northern Arizona
ATTN: Museum Shop
3101 N. Fort Valley Rd.
Flagstaff, AZ 86001